Q: Why buy the Steal It Box?

NO LONG-TERM COMMITMENT You can simply buy one and come back next round for the latest box. TURNKEY STYLE THAT'S ON TREND You’ll find exclusive pieces you’ve never seen before curated for a space in your home. EXCLUSIVE STEAL IT BOX COMMUNITY With your purchase, you'll get exclusive access to our Steal It Box Facebook Group! INCREDIBLE VALUE The Steal It Box is a HUGE box chock-full of substantial products with an incredible value.

Question 1

Do you ship to Canada?

Accepted Answer

We do not ship directly to Canada. Our customers from Canada, which we have quite a number; are shipping to addresses (friends, relatives, etc.) within the lower 48 States and are having their packages forwarded to them in Canada.

Learn About Our Shipping Process | Decor Steals

Question 2

I need to get in touch with Customer Service or one of your other departments. What is the best way to reach them?

Accepted Answer

The best way to get support or get in touch with anyone from our team is to visit our Contact Us page. You can fill out a simple form or just shoot us an email if that is easier.

Our Customer Service team is dedicated to making your experience with Decor Steals the very best it can be, so don’t hesitate to reach out if you encounter an issue, have a question, want to give us suggestions or provide feedback!

Question 3

We're a daily deals site

Accepted Answer

This model enables us to sell vertically. That means we sell high quantities of a few items a day which enables us to negotiate absolute best pricing due to volume. Leverage is the name of the game!

Question 4

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

Accepted Answer

Hello,
If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpected spot at your residence, or it may have been accidentally received by a neighbor or a family member. It's a good idea to check around your delivery location or with individuals who might have accepted the package on your behalf. If you're still unable to find the package, you can contact your local FedEx carrier with the tracking details for more specific information. It's also helpful to request that your local carrier takes a photo of your deliveries in future if this service is available.

Question 5

What is the Steal It Box?

Accepted Answer

A curated seasonal holiday or everyday inspired home decor box to give your space a fresh new look. Each box is filled with carefully selected and handpicked items along with a style guide for pro styling tips and information to get you started. We create a hassle-free, no subscription, and no commitment way to create a home you can continue to fall in love with over and over again. Simply purchase the new box every season to create a space that's freshly you!

Question 6

When will my order ship?

Accepted Answer

Most of our steals leave the warehouse within just 3 business days, but some items do take longer to prepare! The estimated time it will take before an item leaves the warehouse is listed on the product page. Once an item ships, you should receive a Shipping Confirmation email with tracking information. Please note that sometimes our emails could end up in your junk or spam folder so please double check there! You can also track the status of your order in your account at any time!

Question 7

What is ShipInsure and how does it work?

Accepted Answer

ShipInsure is your stress-free safety net for shopping at Decor Steals! By adding ShipInsure at checkout, you’re giving yourself peace of mind—coverage for lost, stolen, or damaged shipments. No more worrying about the "what-ifs"!
Here’s why you’ll love it:
:heavy_check_mark: Super simple claims process – Just use your email and order number. No hoops to jump through!
Lightning-fast resolutions – Claims are reviewed within 24 hours so you’re not left waiting.
Hassle-free refunds or reshipments – Approved claims mean either a refund (processed in just 2 business days!) or a reshipment so you can get your goodies ASAP.
:heavy_check_mark: A generous 30-day claim window – More time, less stress, easier resolutions.
If you opt out of ShipInsure, no worries—we’re still here for you! Just reach out to us at yourbestfriends@decorsteals.com, and we’ll be happy to help. :yellow_heart:

*ShipInsure is completely optional; you can remove it at checkout if it’s not something you interested in - happy shopping! 👑

Question 8

How can I return an item?

Accepted Answer

If you are not satisfied with a product and would like to return it for a full refund, we're happy to help. Returns must be initiated within [30 days] of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team at [yourbestfriends@decorsteals.com] to initiate the return process with your order number and details about the item you wish to return. When received; print the shipping label and drop off your return at a [FedEx] location.

Note: You have two options for the return shipping:
1) You can either arrange or pay for the return shipping on your own
2) You can request a prepaid return label from us, and we will simply deduct the actual shipping fee from the amount to be refunded.

Either way, the return shipping cost is your responsibility.

**If your item is damaged in any way it is not eligible for return - send us a photo of the item**

Refund process

Your refund will be credited to your original form of payment once we receive the item back (less any return shipping cost). Please note, this may not apply to final sale items, as they are sold as All Sales Final.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page. Thank you for shopping with us!

Question 9

What is Decor Steals all about? How do I buy things?

Accepted Answer

It sounds like you are new around here -- Welcome to Decor Steals! We are an online-only daily deal site for home decor. It is pretty simple: We launch 3 new products on our website every morning at 10am ET and they are available for 24 hours, or until they are sold out, whichever comes first!
We have seen things sell out within an hour before, so if you see something you like, definitely snag it while you can! There is no guarantee if or when a popular product might come back around.
We have a few other categories of products you can also browse and shop on our website in addition to the 3 daily deals, and other deals are exclusively sent out via email to our subscribers so make sure you’re on the list. Please see our How It Works page for details to sign up for notifications about our daily deals and more!

Question 10

I am outside of the 30-day return window but have an item I can’t use or no longer want. What can I do?

Accepted Answer

We understand that sometimes you buy something and then for one reason or another it isn’t going to work out for you.

Since we can only accept returns within 30 days, we came up with another solution for our customers! We have a Decor Steals Facebook page of course, but we also have Decor Steals Facebook groups, one of which is specifically for buying and selling Decor Steals items between fellow Stealers Decor Steals Sell & Trade | Facebook

You can post any items you purchased from us there, and hopefully your piece will be another person’s treasure. Similarly, if there is something you are searching for (a steal you missed or something you need additional quantities of) you can reach out to that community as well.

We are not affiliated with or responsible for the transaction though, so you will need to work with the buyer or seller directly to arrange payment, shipping and so forth. We have seen thousands of happy exchanges take place through this group — best of luck!

Question 11

I contacted Customer Service and have not heard back from anyone. What do I do?

Accepted Answer

Our Customer Service team is typically excellent about acknowledging and resolving any tickets or emails they receive so if you have reached out and have not heard back in two business days, please double check your spam and junk email folders to make sure our responses have not been getting stuck there!

If that is not the case, please reach back out to: yourbestfriends@decorsteals.com or via the Contact Us form so we have the opportunity to help. Even with the best laid plans, glitches happen…. We promise we are not intentionally ignoring any outreach from you!

Question 12

We don't inflate our prices. Best prices from the start!

Accepted Answer

We are committed (you have our word) to always offering the best price we can from the start! We believe in integrity! We know, we know it's hard to find that nowadays! We don't jack up pricing just to bring it down with coupons or promotion codes. NO gimmicks and/or fine print either!

Question 13

How can I return an item?

Accepted Answer

Hello, we are here to help you with your returns. If you are not satisfied with a product and would like to return it for a full refund, please follow these steps:

We will provide you with a pre-paid return label.
Securely package the item you wish to return.
Affix the pre-paid return label to the package.
Drop off the package at the designated shipping carrier's location.

Your refund will be credited to your original form of payment once we receive the item back. Please note, this may not apply to final sale items, as they are sold as All Sales Final. Thank you for shopping with us!

Question 14

Why buy the Steal It Box?

Accepted Answer

NO LONG-TERM COMMITMENT
You can simply buy one and come back next round for the latest box.

TURNKEY STYLE THAT'S ON TREND
You’ll find exclusive pieces you’ve never seen before curated for a space in your home.

EXCLUSIVE STEAL IT BOX COMMUNITY
With your purchase, you'll get exclusive access to our Steal It Box Facebook Group!

INCREDIBLE VALUE
The Steal It Box is a HUGE box chock-full of substantial products with an incredible value.

Question 15

How do I cancel my order?

Accepted Answer

We want to get you your item as soon as humanly possible, so we begin to process your order the second it is placed! We are unable to cancel orders at this time so please review your order very carefully before placing it.

Question 16

What should I expect from Decor Steals pieces?

Accepted Answer

Our pieces are all curated by our amazing buying team. They are items we furnish our lives with and that we believe will add that special touch to your home, office or she-shed. We only select items that check all the boxes for quality, style and uniqueness.

Each item is meant to have a degree of vintage charm. What does this mean? Although not all items are vintage, they are most definitely made to look a bit worn and well loved!
You should expect to see staining that varies, chippy paint, slight size differences and handmade distressing such as rust detailing that make our items look like they were just plucked from a charming old farmyard!

We always strive to accurately represent each product in our photography and make note of any variances you might expect to see, but given the nature of the pieces, sometimes what you will receive can look a little bit different from the photo, and we think that is a great thing—if you and your best friend buy the same item, no problem, yours will still be unique!

Question 17

Can I cancel an order?

Accepted Answer

We want to get you your steals as soon as humanly possible, so we begin to process your order the second it is placed! Unfortunately, we are unable to cancel orders at this time so please review your order very carefully before placing it.

Question 18

Wait List sign up

Accepted Answer

Please make sure your Pop-Up Blocker is turned off to use the Wait List.

Question 19

We RARELY offer discounts

Accepted Answer

We simply don't have room to offer discounts because like we said above we believe in setting our best foot forward! We very very rarely (I repeat: rarely) offer discounts and “if” we do, it is coming out of our profit as a gift to you. We don't jack up pricing to bring it down with coupons or promotion codes.

Question 20

What should I do if my order arrives damaged or defective?

Accepted Answer

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes lead to these situations.

If you've received a damaged or an incorrect item, please follow these steps:

Take clear photos of the damaged/defective item(s).
Email us the photos at our customer service address along with your order number and any relevant details about your order.
If requesting a refund, please indicate this in your communication. We offer the choice between replacing the damaged item or issuing a full refund for it.

We are committed to resolving your issue as soon as possible and our customer service team is ready to assist you. Rest assured that we will work diligently to ensure your satisfaction. Thank you for choosing our online shop and we look forward to hearing from you.

Have a great day,

Decor Steals Customer Service

Question 21

How it works...

Accepted Answer

STEP ONE

ORDER THE BOX

You will get a limited-edition box filled with coveted home decor pieces for the upcoming season, holiday or everyday use. Elevate your base decor with items that tie together effortlessly.

STEP TWO

OPEN IT UP

Once you get the box on your doorstep, you’ll be shocked at how HUGE our Steal It Box is! Unbox the surprises inside including the items, a style guide, a seasonal post card, and MORE!

STEP THREE

STYLE IT YOUR WAY

Let your creativity flow and decorate your home with our beautiful pieces! Share your photos with #stealitbox on Instagram for a chance to be featured! Need styling inspiration? Check our style guides!

Question 22

How do I apply a credit from a previous return to a new order?

Accepted Answer

Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:

Add the item to your cart.
Proceed to checkout.
Enter your credit code where it says 'Discount code or gift card'.

Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order soon!

Question 23

Oh no! The item I wanted is sold out, what do I do?!

Accepted Answer

Our steals come in limited quantities by design—we aim to bring just enough so that they sell out in 24 hours or less, and then we move on to new steals the following morning!

Sometimes it takes the full day, but sometimes our steals fly off the shelves in an hour, so we recommend acting FAST if you see something you love. While our goal is to always introduce new amazing products to you, sometimes we bring back items that are in high demand, so if you miss out on a steal, please add your name to the “waitlist” on the sold out item’s page so that you will be the first to hear about it, if and when it returns! Our buyers check in on our waitlists constantly, so the more people waiting for an item, the more likely it is that we can bring it back for you!

Question 24

Damaged or Wrong Item Received

Accepted Answer

If your order has arrived damaged, defective, or you receive the wrong item be sure to notify us within 30 days of the original ship date in order to be eligible for a refund.

Include photos of both the item and the packaging it came in — these are required for our team to be able to assist you. This also helps us understand what went wrong so we can prevent similar issues for you and other customers in the future.

We will always get back to you - if you have not received a response within two business days, please send us a new request. Our email is yourbestfriends@decorsteals.com.

Question 25

I am on your text messages list but I only get one message a day about the daily deals. I see some other deals that I never heard about. What gives?

Accepted Answer

You’re right!
We only send one text message out per day to announce our main 3 deals around 10am ET, however we do have a daily Flash deal and occasional extras deals that are only sent to email subscribers.

Even if you prefer the text messages notification every morning, we recommend you also subscribe to get emails, so you don’t miss out on these email exclusives!

Question 26

How do I apply a credit from a previous return to a new order?

Accepted Answer

Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:

Add the item to your cart.
Proceed to checkout.
Enter your credit code where it says 'Discount code or gift card'.

Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order soon!

Question 27

What will be in my box?

Accepted Answer

You will receive a box FULL of high-quality items at a price well below their retail value! Our design team has done the work for you. They work hard to bring you gorgeous, on-trend pieces that tie together effortlessly. Everything from fun decorative pieces, tabletop decor, textiles, florals, mirrors, lanterns, organizational pieces, wall decor and so much more! Each box includes a Steal It Box style guide that will offer pro tips and inspiration to help you get started!

Question 28

Promotions Policy

Accepted Answer

Do you ever walk into a store and see something you JUST bought go on sale? Or you make it all the way to the store and you forgot that dang coupon? This doesn't feel great, and we don't want to put you through this.

At Decor Steals we believe in honest to goodness prices which means we rarely, and we mean RARELY (almost NEVER) offer promo codes or coupons. Why? Because we believe that the price we offer you should ALWAYS be the lowest possible price. We never mark our products up in order to give discounts. We just don't believe in it! We're a daily deal site which means you can guarantee that the price you see is always the best deal on deal day. If you see other websites that claim to have Decor Steals promo codes, please report them to us via our contact us. These are fake and can't be used on our website.

Question 29

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

Accepted Answer

Hello,
If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpected spot at your residence, or it may have been accidentally received by a neighbor or a family member. It's a good idea to check around your delivery location or with individuals who might have accepted the package on your behalf. If you're still unable to find the package, you can contact your local FedEx carrier with the tracking details for more specific information. It's also helpful to request that your local carrier takes a photo of your deliveries in future if this service is available.

Question 30

Do You Charge Sales Tax?

Accepted Answer

Yes, sales tax is applied to all states that require it by law. The tax is calculated based on applicable tax laws within each state.

Question 31

I entered the wrong address for my order—now what?

Accepted Answer

Our system ships orders to the address you provide on the order form. Please be sure to proofread all details prior to checking out. We are unable to update/change your shipping address after "Checkout".

If you entered an incorrect address but your item is "returned to sender" you will receive a full refund for your item, minus your original $5 shipping fee. If your item is delivered to the wrong address, we are unfortunately unable to refund the item. Please double check your information prior to submitting your order to ensure the address is correct and complete!

Question 32

How do I unsubscribe from daily emails alerts?

Accepted Answer

To unsubscribe from emails, you can simply open any Decor Steals email in your inbox and scroll to the bottom of the message.

You will see a link at the bottom that says Unsubscribe (and another next to it where you can Update Your Preferences if you just want to reduce your email frequency or take a break). After you click on Unsubscribe, just confirm that the email address you are unsubscribing is correct on the following screen.

If you want to leave us feedback on why you are unsubscribing, you have the option of doing so, but this is not required. If you unsubscribe from our daily emails, you may still receive transactional emails about any current or future orders.

If you prefer to receive daily text message alerts instead of emails, you may subscribe to those at any time by clicking HERE.

Question 33

What should I do if I received the wrong item?

Accepted Answer

Hi! If you've received an item that you did not order, please follow these instructions:

Provide us with the details of the items you did order and the incorrect item you received.
We will verify the orders against the details provided.
Let us know if you'd prefer to start the return process for the incorrect item.

We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.

Question 34

When can I purchase the Steal It Box?

Accepted Answer

Steal It Boxes are released throughout the year. The best way to stay informed on upcoming Steal It Boxes is to sign up for our email and SMS text message alerts.

Question 35

Partner with Us...

Accepted Answer

BECOME A DECOR STEALS AFFILIATE PARTNER

Thanks for your interest in the Decor Steals affiliate program!

Decor Steals is a home decor company that allows you to express your style while keeping your budget in mind. Quality and unique charm go into every product and every detail of our brand. Powered by heart, our products are globally and historically inspired, and adored by a variety of influencers and home decor enthusiasts!

HOW DO I START?

Apply using the link at the bottom of this page

Your application will be reviewed for approval to join ShareASale and the Decor Steals Affiliate program
Once approved, you'll have access to links, logos, banners, newsletters and more!

APPLY NOW

Question 36

What should I do if my order arrives damaged or defective?

Accepted Answer

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes lead to these situations.

If you've received a damaged or an incorrect item, please follow these steps:

Take clear photos of the damaged/defective item(s).
Email us the photos at our customer service address along with your order number and any relevant details about your order.
If requesting a refund, please indicate this in your communication. We offer the choice between replacing the damaged item or issuing a full refund for it.

We are committed to resolving your issue as soon as possible and our customer service team is ready to assist you. Rest assured that we will work diligently to ensure your satisfaction. Thank you for choosing our online shop and we look forward to hearing from you.

Have a great day,

Decor Steals Customer Service

Question 37

How long does it take to get my item?

Accepted Answer

Your item is processed upon placing your order!

Here at Decor Steals we pack each item with care to ensure your order arrives in a safe and timely manner {We try REALLY hard!}. Most items ship within 3 business days but there are specialty items that will take up to 15 business days to ship. We always include the handling times in the product description, so you always know exactly how soon to expect a product to be delivered before you order it.

Question 38

How long does it take to get my item?

Accepted Answer

Your item is processed upon placing your order! Most items ship within just 3 business days but there are specialty items that will take up to 15 business days to ship.
We always include the shipping times in the product description so you will know when exactly to expect a product to be delivered before you order it.

Question 39

How do I unsubscribe from daily text message alerts?

Accepted Answer

If you no longer wish to receive daily text messages, respond to any of our text messages with the word "STOP". This will remove you from our list! If you prefer to receive emails instead of texts, you may subscribe to those at any time by clicking HERE.

Question 40

Slim profits per product sale

Accepted Answer

Unlike traditional retailers, we don't make a killing per sale. We make small profit margins per product, but we sell thousands of it! Basically, we make our profits in volume due to the daily deals model!

Question 41

What do I do if my item is lost?

Accepted Answer

Contact us within 30 days of your ship date to receive assistance.

Question 42

Is Steal It Box a subscription box?

Accepted Answer

No! We are a no commitment, hassle-free quarterly box that does
not require a subscription. The only thing you need to do is come back
every season to purchase your next box! Stay informed on upcoming box
purchase dates by subscribing to our email and SMS text message alerts.

Question 43

What should I do if I received the wrong item?

Accepted Answer

Hi! If you've received an item that you did not order, please follow these instructions:

Provide us with the details of the items you did order and the incorrect item you received.
We will verify the orders against the details provided.
Let us know if you'd prefer to start the return process for the incorrect item.

We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.

Question 44

I have seen similar items elsewhere for twice as much. How is this possible?

Accepted Answer

Other retailers have hundreds or thousands of different products at any given time, with smaller quantities of each in stock.

Since we order high quantities of just a few products, we are able to negotiate volume discounts with our vendors and pass those savings on to you.

We also keep our warehouse costs very low for the same reason, and our team is small buy mighty!

We never want to sacrifice quality, style or service, but will do everything else we can to keep our home decor affordable and attainable for all.
Please see what we are all about at What We Are All About - Decor Steals

Question 45

How long will a refund take to process?

Accepted Answer

A refund relating to a non-return should process between 1-3 days depending on your credit card provider. A refund related to a returned product will be processed 1-3 days after the item is delivered to the returned destination and then credit card provider processing time will apply.

Question 46

We cut out the middleman

Accepted Answer

Also, unlike traditional retailers, we have figured out ways to cut the middleman. We work directly with the source (factory, maker or artist) to ALWAYS get the best pricing. In other words, you buy our quality, beautifully designed products for near wholesale pricing.

Question 47

What can I do if an item I want is out of stock?

Accepted Answer

At times, our popular items sell out quickly and we understand that can be disappointing. If an item you're interested in is out of stock:

We recommend joining the Wait List. This way you can receive email notifications whenever the item is restocked or similar items become available.
Keep an eye out for our emails or check our website regularly for updates.

Please sign up for the Wait List to stay informed, and thank you for your continuous support!

Question 48

Can I choose what is in my box?

Accepted Answer

Each Steal It Box is carefully curated in advance and there are no
variations among boxes. All boxes include the same items. If
you buy more than one, you will receive identical boxes. Currently we
do not offer the option for you to be able to pick items or exclude
items.

Question 49

Email Sign Up

Accepted Answer

If you have already signed up for our emails at Decor Steals check your spam folder - we sometimes land there.

Question 50

We have a small but mighty team of stars

Accepted Answer

We despise corporate cultures and we strive to be a fun dynamic team of stars! Life is too short to not love what you do and those who you do it with! Plus, our passion shows... if you have ever talked to our customer happiness team you will know what we mean!

Question 51

What happens if I am charged more than once for an order?

Accepted Answer

If your account shows multiple charges for an order, first note that some charges may be ‘Pending’ on your bank statement. If this is the case, please wait to see if the charge clears or is removed.

If a duplicate charge appears on your statement:

Please verify with your bank to ensure that the charge has indeed been posted and is not just a pending transaction.
If a duplicate charge has been confirmed, reach out to our customer service with the details and a screenshot of the charges.
We will look into the matter and ensure that any errors are corrected, including issuing a refund for any erroneous charge.

We apologize for any inconvenience and appreciate your cooperation.

Question 52

I saw one of your ads, is that what will be in my box?

Accepted Answer

Our ads show a mixture of past products as well as styling props.
We do not always feature the items that will be in your Steal It Box.
Keep in mind that these boxes are a surprise at first, so revealing everything
would ruin the fun!

Question 53

How does Shop Pay work?

Accepted Answer

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. When available, Shop Pay Installments is a great option to help you maximize your budget for orders between 50 USD and 20,000 USD. Shop Help Center

Question 54

How do I track my order?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information will not be immediately available after your order is placed.

Question 55

Can I make changes to my cart after placing an order?

Accepted Answer

If you wish to make changes or delete an item from your cart after placing an order, it's important that you contact us promptly. In most cases we are not able to edit your order, but we're happy to look into it for you. Please provide us with as much detail as possible so we can assist you efficiently.

Question 56

Our design & buying team move mountains

Accepted Answer

We started with a dream of providing designer home pieces for affordable prices! And that's exactly what we did! It's instilled in our heads to NEVER settle. We work tirelessly to ensure best quality and best prices. We understand that every penny saved is a penny we save you! One last fact, we move mountains!

Question 57

My box and/or items arrived damaged. What should I do?

Accepted Answer

We are SO sorry to hear you received a damaged or incomplete box! If your order has arrived damaged or your box is incomplete, be sure to notify us within 30 days of the original ship date in order to be eligible for a refund or replacement. Please include photos of both the item and the packaging it came in (be sure to save your box)! These are required for our team to be able to assist you. This also helps us understand what went wrong so we can prevent similar issues for you and other customers in the future. To get started Click HERE to request help.

Question 58

What should I do if part of my order is missing or hasn't arrived yet?

Accepted Answer

If you find that part of your order is missing or hasn't arrived, please check the shipping times and tracking number provided for your order. Some items may ship separately within 3-15 business days of the order date, and you should see movement on your tracking as the items are dispatched. In the event that you have concerns or notice that only a shipping label has been created with no further updates, contact customer service for further assistance on the status of your missing items.

Please review our FAQs on Shipping Times for additional information on what to expect during the shipping process.

Question 59

Did my order go through?

Accepted Answer

Give it a few moments and check your account. You will see your new order within no time. We're excited you found some fun Steals!

Question 60

What can I do if my package is marked as delivered but I haven't received it?

Accepted Answer

If your package shows as delivered but hasn't arrived, it's possible it may still be delivered within the next few days. We recommend checking with your local carrier as sometimes tracking information may be updated ahead of the actual delivery. If the package doesn't arrive after 3 business days, you can reach out to us for further assistance.

Question 61

We design most of the products

Accepted Answer

We design most of our products. However, for those pieces that you could find elsewhere the price difference between our price and a competitor is usually jaw dropping! And "jaw dropping" is an understatement...

Question 62

I need a receipt for my order.

Accepted Answer

You will need to go to your account to view your order history. We cannot share sensitive information via email or chat. Thank you for your understanding, your online security is always important to us.

Question 63

How do I track my order?

Accepted Answer

Once your order has shipped, tracking information will be provided so you can follow its journey right to your door. We send out your order tracking details via email, which includes the order number and a tracking link. You can also login to your account to view your tracking details.

Question 64

Do you include gift receipts or personalized messages with orders?

Accepted Answer

At this time, we do not include gift receipts or personalized messages with orders.

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